Refunds & Returns Policy
We comply with our obligations under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under Australian law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. This does not include opinions or expectations not otherwise guaranteed or expected of the item purchased. Due to the nature of our products, we do not accept returns or offer refunds for change of mind. However, if your order arrives damaged, defective, or incorrect, please contact us within a reasonable time of receiving your order with details and, where applicable, photographic evidence. Where a product is confirmed to be faulty, damaged, or not as described, we will provide a replacement, refund, or other remedy as required by law. Refunds will be processed using the original payment method where possible. We only offer refunds for shipping time if you have not received your order within 30 days from the date of dispatch. To request a refund after 30 days, please contact our support team with your order number and shipping details. We will review your case and respond within 3-5 business days.
1. Agreement to Terms
By accessing the website at amanatherapeutics.com.au, you agree to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local Australian laws.
2. Use License & Product Disclaimer
Products provided by Reta Australia (Amana Therapeutics) are intended for laboratory research and personal metabolic tracking use. By purchasing, you acknowledge:
- You are at least 18 years of age.
- Our products are not intended to diagnose, treat, or cure any specific medical condition without professional supervision.
- Information provided on this site is for educational purposes and does not constitute medical advice.
3. Limitations of Liability
In no event shall Reta Australia or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Reta Australia's website.
4. Accuracy of Materials
The materials appearing on Reta Australia's website could include technical, typographical, or photographic errors. Reta Australia does not warrant that any of the materials on its website are accurate, complete or current. We may make changes to the materials contained on its website at any time without notice.
5. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of New South Wales, Australia and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.